Key Responsibilities:

1. Executive Support:
• Manage the CEO’s calendar, appointments, meetings, and travel arrangements.
• Prepare agendas, presentations, and documents for meetings.
• Handle confidential correspondence and sensitive information with discretion.
2. Customer Escalation Management:
• Serve as the primary point of contact for escalations reaching the CEO’s level.
• Collaborate with appropriate department heads to resolve issues efficiently.
• Assess the need for CEO involvement in escalations and facilitate communication.
• Maintain a detailed log of escalations, actions taken, and resolutions achieved.
3. Communication & Liaison:
• Act as a bridge between the CEO and internal/external stakeholders.
• Ensure timely and effective communication with customers and team members.
• Represent the CEO professionally in correspondence and interactions.
4. Administrative Excellence:
• Manage day-to-day administrative tasks to support the CEO’s productivity.
• Streamline processes and workflows for efficiency.
• Maintain organized records and documentation.
5. Business Analyst :
• A business analyst commonly reviews and analyzes key business metrics to devise plans for improvement, then communicates these findings and plans to key stakeholders in the organization. “Business analyst” is a large umbrella term with a lot of variability in the specifics, depending on the industry and the experience needed.
• When hiring a business analyst, clear expectations are key for success. It is important to craft a thoughtfully designed, focused job description so applicants know what you are looking for. Explore well-written business analyst job description examples and learn how to draft your own job description to attract top candidates.
• Identify and communicate with key stakeholders
• Gather, review and analyze business and industry data, including KPIs, financial reports and other key metrics using data analytics tools
• Liaise between various business departments and groups
• Assess options for process improvement, including business process modeling
• Maintain documentation regarding various projects, processes and operations
• Collaborate with project managers and cross-functional teams

• Skills:
• Exceptional communication and interpersonal skills.
• Strong problem-solving and decision-making abilities.