Position:                   Application Support Engineer(1-3 yrs)

Location:                   Mumbai, India

Responsibilities/Duties:

  • Resolves Software or Service problems via phone, email, mail, or social media; Determining the cause of the problem; selecting and explaining the best solution to solve the problem expediting correction or adjustment; following up to ensure resolution.
  • Proactive Monitoring of Software solution and Service Uptime
  • Maintaining Customer Records related to their queries and issues
  • Understanding of customer requirements by collecting customer information and analyzing customer needs.
  • Use telephones or Customer Visits to reach out to customers to serve in better way
  • Need to process high volume of data accurately and for extended period
  • Preparing Performance reports, Trend analysis
  • Prepare Presentations
  • Client Visits across pan India
  • Jira, Zoho.

Skills:

  • Customer Service
  • Quality Focus
  • Problem Solving
  • Market Knowledge
  • Listening, Phone Skills,
  • Good Analytical Skills
  • Knowledge of Microsoft Office,
  • Documentation Skills
  • Multi-tasking
  • Basic Technical skills >> SQL/Oracle

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